Question 1

Why a custom site instead of a template?

Accepted Answer

Templates are fast until your business doesn't fit them. Lumis is built around what you sell, who you serve, and the next step you want a visitor to take. You still get a clear package and a starting price — not an open-ended experiment.

Question 2

Can I start with Basic and upgrade later?

Accepted Answer

Yes. Each package inherits the one before it. Start with presence, add discovery, then intelligence, then ecommerce — without throwing the first build away.

Question 3

Can you add ecommerce later?

Accepted Answer

Yes. Advanced Pro is the selling layer. We plan the architecture so cart, checkout and payments can be added when you are ready to take orders.

Question 4

Who provides the website content?

Accepted Answer

You know the business; we shape how it reads. You share products, photos, hours and the story. We structure the pages. If you need writing or photography help, that is an add-on — not assumed.

Question 5

Who uploads my products?

Accepted Answer

You can send a list and we can upload them as an add-on, or Intermediate and above include an admin panel so your team can do it.

Question 6

Can I update products myself?

Accepted Answer

From Intermediate upwards, yes. If you would rather not, care plans and product-upload add-ons cover that.

Question 7

Do you provide hosting?

Accepted Answer

Hosting sits in Website Care and the other yearly plans. Development and recurring costs are always listed separately.

Question 8

Do you provide maintenance?

Accepted Answer

Yes. Website Care, Business Care and Growth Care cover hosting, updates, SEO maintenance and support after launch.

Question 9

How long does a project take?

Accepted Answer

Most websites and catalogues take 2–4 weeks once content is ready. Ecommerce and custom systems take longer, depending on catalogue size, payments and workflow. You get a timeline in discovery — not a guess on the homepage.

Question 10

What happens after launch?

Accepted Answer

You get a live site, a handover, and a clear choice: run it yourself, or keep us on a care plan for hosting, updates and improvements.

Question 11

Are domain and hosting included?

Accepted Answer

No. Domain is billed by the registrar. Hosting can be arranged through care plans. We will tell you those numbers before you commit.

Question 12

Are payment gateway and shipping fees included?

Accepted Answer

No. Razorpay (or your provider) charges per transaction. Couriers charge for delivery. We connect the tools; we don't absorb those fees.

Question 13

Can you redesign my existing website?

Accepted Answer

Yes. We start with what isn't working — trust, discovery, mobile, enquiries — then rebuild the experience on a modern foundation.

One live project. Judge the work.

Work you can open and judge.

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